Terms of Service

Slotted Labs, LLC Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Slotted platform, website, APIs, and related services (collectively, the "Services") provided by Slotted Labs, LLC ("Slotted," "we," "our," or "us").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Your use of the Services is also governed by our Privacy Policy, available at slotted.so/privacy, which is incorporated into these Terms by reference.

1. Company Information

Slotted Labs, LLC
1207 Delaware Ave
Wilmington, DE 19806
Email: hello@slotted.so

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements to use the Services.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Description of Services

Slotted provides software for scheduling, booking management, payment collection, client relationship management, staff management, calendar synchronization, SMS and email communications, and related business operations for time-based businesses.

We may modify, improve, or discontinue features at any time.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information and to keep your account information current.

5. Trial Periods, Subscriptions, and Cancellation

5.1 Trial Periods

Slotted may offer trial periods for new accounts. A valid payment method is required to begin a trial. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan and your payment method will be charged at the applicable rate.

5.2 Subscriptions

Paid subscriptions are billed in advance on a recurring basis (monthly or annual) at the rate in effect at the time of billing. You authorize Slotted and its payment processors to charge your selected payment method for all applicable fees.

All fees are stated in U.S. Dollars. Fees are non-refundable except where required by applicable law.

5.3 Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. You will retain access to the Services through the remainder of the prepaid term. Slotted does not issue partial-period refunds.

Failure to pay may result in suspension or termination of access to the Services.

6. Payments, Stripe Connect, and Merchant of Record

Slotted uses Stripe to facilitate subscription billing for your Slotted account. By using the Services, you agree to Stripe's Terms of Service.

Slotted is not the merchant of record for transactions between you and your clients. When you enable payment collection through the Services, you are operating as the merchant of record for those transactions. You are solely responsible for:

• the products and services you sell
• your pricing, refund, and cancellation policies
• chargebacks and payment disputes initiated by your clients
• applicable taxes and consumer obligations related to your business

To collect payments from your clients through the Services, you must connect a Stripe account and agree to the Stripe Connected Account Agreement. Slotted's role is limited to providing the technical infrastructure that facilitates payment processing on your behalf.

7. SMS, Email, and Messaging Services

The Services include the ability to send transactional SMS messages, email notifications, and other communications to your clients on your behalf.

By enabling messaging features, you represent and warrant that:

• you have obtained all required consents from your clients to receive SMS and email communications
• your use of the messaging features complies with applicable law, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act
• you will honor opt-out requests promptly

Slotted is the technical sender of messages transmitted through its infrastructure but is not responsible for the content of messages you configure, the underlying consents you are required to obtain, or any regulatory obligations arising from your messaging practices. Standard message and data rates may apply to recipients.

8. Calendar Synchronization

The Services support integration with third-party calendar providers including Google Calendar, Microsoft Outlook, and Apple Calendar. By connecting a calendar account to the Services, you authorize Slotted to access, retrieve, create, modify, and delete calendar events solely as necessary to provide the synchronization functionality you have requested.

You are responsible for ensuring that any calendar accounts you connect are ones you have the right to authorize for this purpose. Slotted is not responsible for conflicts, missed appointments, or data discrepancies arising from calendar synchronization.

9. Customer Data

9.1 Ownership and License

You retain ownership of data you submit to the Services, including your business information, client records, bookings, forms, and uploaded files (collectively, "Customer Data"). You grant Slotted a limited, non-exclusive license to host, process, store, transmit, and display Customer Data solely as necessary to provide the Services.

9.2 Your Responsibilities

You are responsible for ensuring that you have all rights, permissions, and consents necessary to upload and process Customer Data, including any data relating to your clients and end users. You represent and warrant that your collection and use of such data complies with all applicable laws and your own privacy policies.

Slotted is not responsible for the accuracy, legality, or appropriateness of Customer Data you submit to the Services.

9.3 End-Client Privacy Requests

Slotted acts as a service provider and data processor on behalf of you, the tenant business. Requests from your clients relating to their personal data, including requests to access, correct, or delete such data, should generally be directed to you as the business that collected that information. Slotted may forward such requests to you and assist in fulfilling them where required by applicable law.

9.4 Aggregated and De-Identified Data

Slotted may collect, aggregate, anonymize, and de-identify information derived from Customer Data for purposes of analytics, product improvement, benchmarking, security, and platform operations. Such aggregated or de-identified information will not identify you or any individual person and is not subject to the restrictions on Customer Data in these Terms.

9.5 Data Export

Subject to your account status and applicable retention policies, you may export certain Customer Data, including bookings, client records, and related information, using the export functionality available within the platform.

10. Beta and Experimental Features

Certain features of the Services may be designated as beta, preview, experimental, or early access. Such features are provided as-is, may contain errors or bugs, may be modified or discontinued at any time without notice, and are excluded from any service commitments or warranties described in these Terms.

11. Third-Party Services

The Services integrate with third-party providers including Stripe, Google, Apple, Microsoft, Telnyx, and others. Your use of those services is governed by their respective terms and privacy policies. Slotted is not responsible for the availability, performance, security, or actions of third-party services.

12. Acceptable Use

You agree not to:

• violate any applicable law or regulation
• infringe the intellectual property rights of any party
• upload malicious code or interfere with the operation of the Services
• attempt to gain unauthorized access to any system or account
• use the Services for fraudulent or deceptive activities
• send unsolicited commercial messages or violate anti-spam laws
• resell or sublicense the Services without authorization

13. Intellectual Property

The Services, including software, designs, trademarks, logos, text, graphics, and other content, are owned by Slotted Labs, LLC or its licensors. These Terms do not grant you any ownership rights in the Services.

14. Availability

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, upgrades, outages, and events outside our control may affect availability.

15. Termination

You may stop using the Services at any time by canceling your subscription in accordance with Section 5.3.

Slotted Labs, LLC may suspend or terminate your access if you violate these Terms or if continued access creates legal, security, or operational risks. Upon termination, your right to access the Services ends immediately.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLOTTED LABS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SLOTTED LABS, LLC DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR OPERATE WITHOUT INTERRUPTION OR ERROR.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLOTTED LABS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL SLOTTED LABS, LLC'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO SLOTTED LABS, LLC DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to defend, indemnify, and hold harmless Slotted Labs, LLC and its officers, employees, contractors, and affiliates from and against any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms; (d) your obligations as merchant of record to your clients; or (e) your violation of any third-party rights.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of such courts.

20. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email to the address associated with your account or by posting a notice within the Services prior to the change taking effect. Continued use of the Services after updated Terms become effective constitutes acceptance.

21. Contact

Questions regarding these Terms may be directed to:

Slotted Labs, LLC
hello@slotted.so
slotted.so